Reporting Absences:

Please let us know if your child will miss a class by filling out the online absence form at least 48 hours in advance. You can find the form on our website www.zenpenguinswimschool.com/absence

.

Filling out the absence form is the ONLY way to be eligible for a make-up credit. If you call, text, email, or tell us in person we will appreciate the heads up but the system will not add a credit.

If your child is sick, the 48-hour window does NOT apply - we would rather have you keep your kids home! This currently operates on the honor system, as we trust our community to take care of us as well as we hope to take care of you.

Canceled classes

For classes that are canceled by Zen Penguin Swim School due to instructor illness, weather, or other pool closures, you will have the option of a partial refund as listed below or a make-up credit to use at your convenience.

Group - $40

1:1 - $70

Private - $120

Scheduling Make-Up Classes:

Make-up classes can be scheduled based on availability with our Jump-In list!

A weekly email goes out on Wednesdays with current availability for the next week. You can request a make-up class by replying to that email or emailing jumpin@zenpenguinswimschool.com

We are not responsible for coordinating make-up lessons. Unfortunately we do not have the staff hours to work out make-up dates for everyone individually. Selecting a time from the Jump-In list is the ONLY way to use make-up credits.

Make-Up Expiration:

Make-up classes must be scheduled and used within one year from the date of the missed class. This ensures that all students have the opportunity to catch up on any missed sessions.